返金ポリシー

Effective date: July 28, 2026

Overview

Each Gleam & Form Jewelry item is made specifically after an order is placed. Because products are made on demand, we do not accept returns or exchanges for a change of mind, an incorrect size, color, finish, design, inscription, or other option selected by the customer.

This policy does not limit any rights that cannot legally be excluded under applicable consumer law.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or materially different from what you ordered, contact support@gleamformjewelry.com within 30 days after delivery.

Include your order number, a description of the problem, and clear photographs showing the entire item, the affected area, and the packaging when relevant. If several items are affected, we may request one photograph or video showing all affected items together.

After reviewing the claim, we may offer a replacement or a refund to the original payment method. A return of the affected item is normally not required unless we provide written instructions.

Personalized products

Names, dates, messages, symbols, and other personalization are produced using the information submitted with the order. We cannot replace or refund an item because the customer entered incorrect personalization or approved an incorrect design. Contact us immediately if you notice an error; changes are possible only if production has not started.

Order changes and cancellations

Orders may enter production shortly after payment is confirmed. Cancellation or modification requests are not guaranteed. Contact us as soon as possible. Once production has started, the order cannot normally be canceled or changed.

Lost packages

If tracking has not updated or an order has not arrived, first verify the delivery address and contact the carrier or local post office. Then contact us.

For shipments within the United States, a lost-package claim must be submitted no later than seven days after 30 calendar days have passed from the shipment date. Claims filed outside this period might not be eligible for a replacement or refund.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address. If delivery fails because an address was incorrect or incomplete, the order may be eligible only for a partial refund. Reshipping or reproducing the item may require an additional payment.

Delivered but not received

If tracking shows that a package was delivered but you cannot locate it, check the property, household members, neighbors, building management, and the carrier. We will assist with available shipping information, but replacement or refund eligibility depends on the result of the carrier review and the circumstances of delivery.

Refund timing

Approved refunds are sent to the original payment method. Processing times depend on the payment provider and financial institution. Original expedited-shipping charges, if any, are not refundable unless required by law or the shipment problem was caused by us.

Contact

Email: support@gleamformjewelry.com